User Guides

FAQ

Short answers to the most common platform questions.

Quickstart
Get from sign-in to a completed first job.
Choosing a Service
Match your data and goal to the right workflow.
Data Preparation
Prepare tabular datasets and media manifests for successful uploads.
Jobs and Results
Understand statuses, reports, SHAP, and outputs.
Billing and Credits
How charges, estimates, and refunds work.
Prediction Guide
Use trained jobs for manual and batch prediction.
Troubleshooting
Resolve common user-facing errors quickly.
FAQ
Short answers to the most common platform questions.
Reference
Handbook and Technical Reference

Open the handbook for the full product guide, then use the model-method appendix when you need mathematical details.

Open Handbook Open model-method appendix

FAQ

What service should I start with

Start with the data shape shown on the homepage, then match the goal.

Is cross-sectional the same as spreadsheet data

Yes. In the current UI, cross-sectional means the familiar one-row-per-record spreadsheet or CSV workflow.

Why do some URLs or logs still say tabular

The user-facing product has shifted to cross-sectional language, but some route names and internal service identifiers still use tabular.

Do jobs keep running after logout

Yes. Jobs should continue on the server even if the browser session expires.

Is SHAP always included

No. SHAP is a user-initiated add-on from the SHAP tab/API; training only prepares the saved model and artifacts it needs.

Why was I charged

Charges can come from training, SHAP, or AI report actions.

Why do I see a refund after a successful AI report

Because AI report billing is settled after generation. A report can succeed operationally through deterministic fallback while settling to 0 if no live LLM provider usage was detected, so the original reserved charge is refunded.

Why are there multiple billing rows for one job

One job can have several separate billing actions such as training, SHAP, AI report generation, and AI report regeneration. Some of those actions also reserve credits first and settle later.

What does Net Charge mean

It is the final settled cost after any provisional hold and refund are reconciled. It is the number you should use when deciding how much the user actually paid for that action.

What if a prediction page says the model failed to load

The trained artifact or loader may not match. Check the job detail page and troubleshooting guide.